Inpatient and outpatient satisfaction of a military hospital

Document Type : Original Research

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Abstract

  Aims. This research intended to specify the rate of satisfaction among outpatients and hospitalized patients in different parts of a military hospital and its related factors.   Methods. This is a descriptive cross sectional study. The studied group includes 165 people referred to outpatient and hospitalization wards of a military hospital. Samples chosed on achievement.   Results. The greatest satisfaction (36%) expressed in emergency ward because of religious issues being considered. The greatest dissatisfaction (19.2%) seen in pharmacy, which was due to the long waiting time for getting the medication. The least rate of satisfaction (7.8%) in radiology section was due to insufficient explanation required for radiology preparation. The least rate of satisfaction (19.2%) in clinic was due to the physician’s being late and keep the patients waiting. Nursing mental psychic cares shows a satisfaction rate of 38.5% because of well mannered behavior to patients. The least rate of satisfaction (12%) in physicians’ services was due to insufficient explanation of disease to patient and repetition of tests and radiology. The most satisfaction rate (43.5%) on food services was due to the care shown to patients’ appetite. In reception section, the most satisfaction rate (21.7%) reported for the high speed of patients being transferred to wards after the reception stages covered.   Conclusion. In general, satisfaction rate on all outpatient and hospitalization wards are acceptable.�

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Journal of Military Medicine
Volume 11, Issue 1 - Serial Number 35
March and April 2009
Pages 37-44

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